Koi Studio LLC, a California limited liability company ("Company," "we," "us," or "our") respect your privacy and are committed to protecting it through our compliance with this privacy policy (the “Policy”). This Policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our websites, applications, products, and services that link to this Policy (our “Services”) and our practices for using, maintaining, protecting, and disclosing that information. This Policy applies only to information we collect: (a) through the Services; and (b) in communications, including email, text, chat, and other electronic messages, between you and the Services. It does not apply to information collected by: (1) us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries) that does not link to this policy; or (2) any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services. Please read his policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see below). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

●​ Contact information: name, email address, mailing address, and phone number (including mobile number).

●​ Account and enrollment information: student/participant details, class schedules, booking information, account information emergency contacts, and, where a participant is a minor, the name and contact information of a parent or legal guardian.

●​ Commercial information: information about classes, services, bookings, purchases, or other transactions with us

●​ Payment information: billing information and payment-related information. Payments are processed through our third-party payment processor. We do not store full credit card numbers on our own systems.

●​ Communications: information contained in messages, inquiries, feedback, or other communications you send to us through our website, email, text message, telephone, or in person.

●​ Website usage data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

●​ Provide, schedule, and manage classes and studio bookings.

●​ Process payments and send billing communications.

●​ Respond to inquiries and provide customer support.

●​ Send appointment reminders, schedule changes, and account-related notifications.

●​ Send promotional offers or updates about Koi Studio, where you have opted in to receive them.

●​ Operate, maintain, troubleshoot, and improve our website and Services.

●​ Understand how visitors use our website and improve website functionality and user experience.

●​ Detect, investigate, and prevent fraud, security incidents, and other potentially prohibited or unlawful activity.

●​ Comply with applicable law, regulations, legal process, and governmental requests.

●​ Exercise or defend legal claims and protect the rights, property, safety, and security of the Company, our customers, participants, employees, and others.

Sources of Personal Information

We may collect personal information from the following sources:

●​ Directly from you, including when you register for a class, make a booking, complete a form, make a payment, contact us, or otherwise communicate with us.

●​ Automatically from your device, including through cookies and similar technologies when you use our website.

●​ From service providers, including payment processors, scheduling and booking platforms, and communications providers.

●​ From other sources, where permitted by law and reasonably necessary to provide our Services or operate our business.

Text Messaging (SMS) Privacy

If you opt in to receive text messages from us, we collect your mobile phone number and your consent status for the purpose of sending you the types of messages described in our Terms of Service (e.g., appointment reminders, schedule updates, promotional offers).

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time as described in our Terms of Service.

Cookies and Website Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand site traffic, and remember your preferences. Some cookies may be placed by third-party service providers that provide analytics, advertising, payment, scheduling, or other website functionality.

You can control cookies through your browser settings; disabling cookies may affect certain website features.

How We Share Information

We do not sell your personal information for monetary consideration. We may share information with:

●​ Service providers and contractors who help us operate our business (e.g., payment processors, scheduling software, SMS/email platforms), who are contractually obligated to protect your information and use it only to provide services to us.

●​ Legal and safety purposes, if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our members/participants, or others.

●​ Professional advisors, such as attorneys, accountants, auditors, insurers, and other professional service providers.

●​ Business transaction participants, such as prospective or actual purchasers, investors, lenders, or other parties involved in a merger, acquisition, financing, reorganization, sale, or other business transaction.

As noted above, mobile opt-in and consent data collected for text messaging is never shared with third parties for their own marketing purposes.

Children's Privacy

Koi Studio offers classes to students of various ages, including minors. Where a participant is under 18, we collect and use information about that participant only with the involvement and consent of a parent or legal guardian, who is responsible for providing enrollment and contact information on the minor's behalf. We do not knowingly collect personal information directly from children online without parental involvement.

Data Retention

We retain personal information for as long as necessary to:

●​ provide our Services;

●​ maintain customer and enrollment records;

●​ comply with legal, accounting, tax, insurance, and regulatory obligations;

●​ resolve disputes;

●​ establish, exercise, or defend legal claims;

●​ maintain business and financial records; and

●​ otherwise fulfill the purposes described in this Policy.

Retention periods vary depending on the type of information and the purpose for which it was collected. Your Choices and Rights Depending on your location, you may have rights to access, correct, or delete your personal information, or to opt out of certain communications. To exercise these rights, contact us using the information below. You may opt out of text messages at any time by replying STOP. You may opt out of promotional emails using the unsubscribe link included in those emails.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the Internet or method of electronic or physical storage is completely secure. Accordingly, we cannot guarantee the absolute security of personal information. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.

The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.

Changes to This Policy

We may update this Policy from time to time. Updates will become effective when the revised Policy is posted, unless otherwise stated.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.

Third-party providers that assist the Company with payment processing, scheduling, website functionality, analytics, communications, or other services may independently process information in accordance with their own privacy policies and contractual obligations.

Health and Fitness Data

What we access or collect.

Koi Studio may access or collect health and fitness information only if you grant permission or enter it yourself. This may include heart rate, calories burned, steps, injuries, pregnancy status, or other health conditions entered through intake or waiver forms.

How we use it.

This information is used to personalize your class experience, allow instructors to offer safe modifications, and track workouts in the app. It is not used for advertising.

Sharing.

We do not sell your health and fitness data.

Your choices.

You can decline or revoke health data permissions at any time in your device settings. You can also request deletion of your data by contacting info@koistudiosc.com. Your data is deleted when you delete your account.

Contact Us

If you have questions about this Policy or how we handle your information, contact us at:

Koi Studio
1245 San Carlos Ave. Unit A, San Carlos, CA 94070
info@koistudiosc.com